We
are looking for a Help desk/Issue database system which can be used to resolve
and also record the various types of Quality issues occurring at our
manufacturing plant. We make finished product from Scratch. During the Process
of manufacturing and flowing of parts from various departments to the main
assembly point many Quality issue occur, we want all the internal departments
to issue quality tickets to each other and resolve it at their level. We want
to make sure the Ticket is only closed by either the ticket issuer or ticket
coordinator. We as central quality also wants to overview the whole process by
having Maximum rights and make sure all the tickets are closed in timely basis.
We are a company of around 400 Employees but the ticket users shouldn't exceed
50 Employees. I hope I was able to give you enough understanding of our
requirements.
Please provide
your suggestions / advice / recommendations by means of COMMENTS
